Offices and business properties

Tampereen Sähkölaitos

Systam Visit visitor management system provided Tampereen Sähkölaitos with an easy and safe method for managing visitor traffic. The greatest benefit, however, can be seen by the personnel in the improvement of services which is visible to the customer, for example, in the form of advance notifications.

Visitor management together with the front desk

A self-service kiosk for fully automated sign-in

Automatic notifications for both visitor and host

A safer way to operate

Systam Visit – the most transparent choice

The customer service desk at Tampereen Sähkölaitos was awakened to the need of visitor management due to safety issues. The movement of visitors within the facility was not recorded at all, and the uncontrolled visitor traffic created a sense of insecurity and uncertainty.

After having compared the various service providers, Systam stood out quickly with its transparent service which was just the answer to the needs of the electricity company. The thought of a domestic, local service provider was also nice, and the Systam Visit system was commissioned in autumn 2016.

“Systam Visit was an instant fix to everything that we needed. It was clear that the solution could also be further developed and that functions could be added on the basis of future needs.“

Sari Pajula

Executive Assistant, Tampereen Sähkölaitos

The electricity company commissioned the comprehensive Systam Visit system with a Prestige self-service kiosk and front desk functionalities. Commissioning and training went smoothly and the new system has been welcomed at Tampereen Sähkölaitos.

“Nothing but positive feedback!”

Also the visitors have been satisfied, and even surprised of the well-functioning self-service sign-in process. The personnel have been receiving plenty of positive feedback from the customers.

Improved service with advance notifications

Commissioning of the Visit system has increased safety and enhanced fluent services at Tampereen Sähkölaitos. Adding a self-service kiosk in the customer service desk has also released resources for use elsewhere. The kiosk assists in the tasks of the service desk and does not tie up personnel for receiving visitors.

Upon their arrival, visitors sign in with their name or by using a QR quick code they have received in advance. They receive a visitor card and their arrival and exit will be stored in the system. From the viewpoint of personnel, the system has increased awareness and made visitor management easier. For example, the Outlook integration deserves credit, as it enables a handy way to register visits.

On the basis of experience gained at Tampereen Sähkölaitos, the best characteristic of the solution, however, are the pre-arrival messages. Especially the visitors have valued them. Messages from the company are sent out both as email messages and SMS messages. When the visitor receives advance information on who they will be meeting, how to arrive at the facility and where to park, it brings great added value to them.

“It does start off the visit in a more pleasant way, when you know you are where you are supposed to be.”

Due to the reliability of system operation, hardly any support requests have been made, but personnel at Tampereen Sähkölaitos feel that the threshold for contacting the service provider is very low. The most important thing is that you know you can always get in touch!

Tampereen Sähkölaitos is a modern electricity group which is currently implementing an impactful turn in energy use. This turn will assist us in transferring from the use of fossil production fuels more and more towards renewable sources of energy. Tampereen Sähkölaitos has been at the service of its customers from 1888. The group is owned by the City of Tampere.

Website

Ratkaisumme Tampereen Sähkölaitoksella

Visitor management
  • An online service for the management and monitoring of visitor traffic.
  • Pre-arrival messages for the visitors and fast sign-in using a QR code.
  • Systam Respa Prestige self-service kiosk with with a personalised corporate appearance and an integrated visitor card printer.
  • Automatic notifications for both the visitor and the host.
  • Calendar integration for easy adding of a visit using a personal Outlook invitation.

See also

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