Systam Respa Visitor Management System provided Tampereen Sähkölaitos with an easy and safe method for managing visitor traffic. The greatest benefit, however, can be seen by the personnel in the improvement of services which is visible to the customer, for example, in the form of advance notifications.
Tampereen Sähkölaitos is a modern electricity group which is currently implementing an impactful turn in energy use. This turn will assist us in transferring from the use of fossil production fuels more and more towards renewable sources of energy. Tampereen Sähkölaitos has been at the service of its customers from 1888. The group is owned by the City of Tampere.
SYSTAM RESPA – THE MOST TRANSPARENT CHOICE
The customer service desk at Tampereen Sähkölaitos was awakened to the need of visitor management due to safety issues. The movement of visitors within the facility was not recorded at all, and the uncontrolled visitor traffic created a sense of insecurity and uncertainty.
After having compared the various service providers, Systam stood out quickly with its transparent service which was just the answer to the needs of the electricity company. The thought of a domestic, local service provider was also nice, and the Systam Respa system was commissioned in autumn 2016.
SYSTAM RESPA WAS AN INSTANT FIX TO EVERYTHING THAT WE NEEDED. IT WAS CLEAR THAT THE SOLUTION COULD ALSO BE FURTHER DEVELOPED AND THAT FUNCTIONS COULD BE ADDED ON THE BASIS OF FUTURE NEEDS.
Sari Pajula, Executive Assistant, Tampereen Sähkölaitos
The electricity company commissioned the comprehensive Systam Respa system with a Prestige self-service kiosk and front desk functionalities. Commissioning and training went smoothly and the new system has been welcomed at Tampereen Sähkölaitos.
NOTHING BUT POSITIVE FEEDBACK!
Pajula comments, when asked about how the personnel have experienced the new solution.
Also the visitors have been satisfied, and even surprised of the well-functioning self-service sign-in process. The personnel have been receiving plenty of positive feedback from the customers.
IMPROVED SERVICE WITH ADVANCE NOTIFICATIONS
Commissioning of the Respa system has increased safety and enhanced fluent services at Tampereen Sähkölaitos. Adding a self-service kiosk in the customer service desk has also released resources for use elsewhere. The kiosk assists in the tasks of the service desk and does not tie up personnel for receiving visitors.
Upon their arrival, visitors sign in with their name or by using a QR quick code they have received in advance. They receive a visitor card and their arrival and exit will be stored in the system. From the viewpoint of personnel, the system has increased awareness and made visitor management easier. For example, the Outlook integration deserves credit, as it enables a handy way to register visits.
On the basis of experience gained at Tampereen Sähkölaitos, the best characteristic of the solution, however, are the pre-arrival messages. Especially the visitors have valued them. Messages from the company are sent out both as email messages and SMS messages. When the visitor receives advance information on who they will be meeting, how to arrive at the facility and where to park, it brings great added value to them.
IT DOES START OFF THE VISIT IN A MORE PLEASANT WAY, WHEN YOU KNOW YOU ARE WHERE YOU ARE SUPPOSED TO BE
Due to the reliability of system operation, hardly any support requests have been made, but personnel at Tampereen Sähkölaitos feel that the threshold for contacting the service provider is very low. The most important thing is that you know you can always get in touch!
OUR SOLUTIONS AT Tampereen Sähkölaitos
– The RespaManager online service for management and monitoring of visitor traffic
– Automatic messages at every stage of the visitor path. Content can be edited by the customer.
– Systam Respa Prestige – A modern self-service kiosk with an integrated printer for printing visitor cards.
– The calendar integration is an easy way of handling advance sign-in for visits at the same time as a meeting invitation is sent to the guest.