Home What’s new Customer survey 2024 – results Customer survey 2024 – results 31.10.2024 News Jaa: Anu Luoma People & Communications Manager at Systam We conducted our annual customer survey in September and want to thank everyone who responded! Your feedback helps us strengthen our understanding of our customers and deliver even higher-quality services. Below is a summary of the results. About the survey Our electronically conducted survey received responses from 216 participants, with 162 complete responses across nearly one hundred organizations. The respondents included our service contacts, key users, reception staff, and other personnel. In addition to the annual survey, we continuously collect feedback through brief surveys during sales, deliveries, and customer support interactions. That feedback from this year has also been included in the results. Systam as a partner Here’s how you rated your satisfaction with various aspects of our operations on a scale of 1-5 (1=Not at all satisfied, 5=Very satisfied). NPS NPS (Net Promoter Score) is an internationally recognized customer satisfaction metric. Our NPS question asked, “How likely are you to recommend Systam to a friend or colleague?” Respondents rated on a scale from 0 to 10, where 9-10 indicates positive promoters, 7-8 are neutral, and 0-6 are detractors. The net promoter score is calculated by subtracting the percentage of detractors from the percentage of promoters, resulting in a score ranging from -100 to 100. An NPS above 0 suggests that most customers would recommend the service, while a score above +50 is considered excellent. Our NPS score for this year is +51, calculated from all feedback received through the customer survey and other feedback channels. Benefits of our services We asked you about the benefits of our services through various statements. 87% of respondents felt that our Systam Visit visitor management service has increased security and improved the visitor and customer experience. Regarding the Systam Pass digital induction service, as many as 91% reported it has enhanced security, and 90% found that it has made their operations more efficient. Our Systam Rooms meeting room displays in turn, have made work easier for all respondents. Additionally, 89% reported that they improved organizational efficiency, and 88% felt they saved time with the new service and displays. Thank you to all the respondents It’s wonderful to see that our customers value our service. Collecting feedback is essential not only for tracking our success but also for our development. Your open comments, in particular, provided us with valuable insights into areas for improvement. Thank you for those. We will contact everyone who requested follow-up. The results highlighted the need to help our customers make better use of our services across their organizations and personnel. For visitor management, we will focus on emphasizing the benefits of pre-inviting visitors. Above all, we will continue to improve the quality of our products and operations, and we believe we can meet your expectations even better in the future. Thank you for your great collaboration, Team Systam Read also See all news Blog Smart municipal center: How visitor management enhances service and safety at Lempäälä House 03/12/2024 Blog Front desk automation – welcome your guests effortlessly 22/10/2024 Blog Networking for the first time at Kuntamarkkinat 01/10/2024 Blog Visitor management and safety inductions as part of safety strategy 26/08/2024
