Our way of working

What we believe in and how it shows in our work?

Our promise

Your partner for delivering excellence now and in the future

Signing the paperwork will not get rid of us; we will continue to care. In addition to solutions of the highest quality, our service also includes constant maintenance and development. Our professional pride guarantees that our customers get the best possible solutions for their needs – now and in the future. Our operations are based on lasting customer relationships where we produce value in every step of our shared path, from design to implementation, support and development. We will be your partner; and we mean just that.

100% satisfaction guarantee

No empty promises. We always take genuine responsibility that our customers will be 100% satisfied with the services we provide. We ensure customer satisfaction by keeping in regular contact with our customers, and we also collect feedback from the different user groups of our services. We review customer experiences from everything between how a project has been handled and how our support services have been utilised.

We process any feedback and ideas for improvement together in regular meetings. If a problem occurs, we resolve it. No ifs and buts; only a genuine wish to work together in finding methods to achieve a functioning end result. We can, for example, offer new functions, reshape a service or reimburse service fees directly. Whatever it takes, because satisfied customers are what matter the most.

“Systam in three words? Transparent, reliable and consistent. We can definitely recommend them! It has been so positive to see that adapting to our specific needs has worked out so well.“

Joni Rajamäki

Security and Safety Manager at Sello Shopping Centre