Home References DSV Offices and business properties DSV DSV relies on our Systam Visit service at their headquarters in Finland to ensure smooth and secure visits and better risk management. To them, a good system is like a ninja in your daily routine – it does its job quietly and reliably. Visitor management together with the front desk in Finland HQ Automatic notifications for the visitor and host Smooth and pleasant visitor experience A safer way to operate No more paper Sami Happonen, Senior Project Manager of Facilities and Security at DSV, has seen diverse practices in welcoming corporate visitors throughout his career. Those familiar slips of paper were still in use at their Vantaa headquarters until they gracefully retired in the spring of 2020. Now, visit invitations are easily generated by staff from their calendars. Automatic messages handle arrival instructions for the guest and notify the host when the visitor signs in at the self-service kiosk or with the front desk staff. Upon sign-in, a unique visitor badge is printed for the guest, and visit details are securely stored in the cloud. “Systam Visit was a major improvement to us. It not only enhances security but also makes our daily routine smoother. I can work until the message about the arriving guest pings on my phone. No one has to wait unnecessarily.“ Sami Happonen Senior Project Manager, Facilities and Security, Finland, DSV Road Oy Safety and risk management Paper still has a place at DSV, but only for the use of visitor badges. The individual badge includes the guest’s name, visit time, and the host’s name. According to Happonen, this is a safety factor that helps identify which host is responsible for the visitor moving through the premises. However, the key feature of the Systam Visit service is electronic data storage, enhancing not only data security but also physical safety. In addition to signing in, the sign-out feature assists the front desk in monitoring that everyone who entered has left the building. Comprehensive visitor data also aids in reaching out to individuals after their visit. Happonen highlights the example of the COVID-19 pandemic, which brought the need to inform about possible infections. Systam Visit has also improved risk management and provided tools for crisis situations. “The option for attention notification is a great feature. We have a crisis readiness team, and Systam Visit provides a way to reach all visitors in the building in an emergency by sending a message directly to their phones.” Efficient service and collaboration Good software operates in the background as planned, not making a fuss about itself. At least that’s what Happonen thinks. According to him, Systam Visit fulfills its role when visits don’t require any extra attention. The system has worked excellently, with no uncertainties or glitches. With a positive experience, DSV is considering expanding the service to new properties. The addition of Systam Pass, an induction service for visitors, has also sparked interest in safety orientations for visitors and other stakeholders moving within the property. Happonen has found the collaboration and customer care to be pleasant. “Systam’s approach to collaboration has been flexible and understanding. Sometimes, salespeople can be pushy, but communicating with you is not intrusive, but rather conversational. And that’s just right.” DSV is the world’s third-largest logistics and transportation services company. We provide supply chain solutions to thousands of businesses daily – from small family enterprises to large global corporations. DSV’s over 75,000 logistics professionals in more than 80 countries work daily to ensure our customers receive high-quality logistics solutions and an excellent service experience that supports their business. We aim to lead the way to a more sustainable future for the industry. We conduct our business honestly, respecting different cultures, and honouring the dignity and rights of individuals. Website Our solutions at DSV Systam Visit Visitor Management An online service for the management and monitoring of visitor traffic. Pre-arrival messages for the visitors and fast sign-in using a QR code. Systam Lite self-service kiosk with an integrated visitor badge printer. Automatic notifications for both the visitor and the host. Calendar integration for easy adding of a visit using a personal Outlook invitation. See also See all references Municipality of Lempäälä Our Systam Visit solution provides smooth sign-in for those visiting the municipal service corridor housed in the building. Systam Visit Senate Properties Systam Visit improved visitor management and customer experience at Senate headquarters, and the system has found its place also in many other Senate-owned properties. Systam Visit Wihuri Metro-tukku Our fully automated Systam Visit visitor management service welcomes visitors at Metro-tukku; and now people working in the facility cannot even picture their daily work without the system. Systam Visit Helen Since 2017, Systam Visit has been in charge of visitor management at Helen, both at the Sähkötalo head office building and the power plants. Systam Visit
