Home What’s new Smart municipal center: How visitor management enhances service and safety at Lempäälä House Smart municipal center: How visitor management enhances service and safety at Lempäälä House 03.12.2024 Blog Jaa: Emma Hinkka Marketing Assistant The municipality of Lempäälä built a smart municipal center that consolidates several services under one roof. The project’s goal was to make it easier for residents to manage their affairs, enhance services, improve safety, and reduce costs through automation. Today, our Systam Visit visitor management solution ensures smoother operations for staff and hassle-free visits along the praised service corridor. Efficient visitor management supports modern municipal operations Lempäälä House is a vibrant community hub, accommodating over 150 municipal experts alongside various public and private service providers. With an average of 8,000 individuals passing through its lobby each month—nearly a hundred of whom are served daily—managing visitor and client traffic efficiently is essential and challenging. Traditional manual processes, such as logging and directing visitors, can burden staff and impede service efficiency. By adopting the Systam Visit solution, Lempäälä House has addressed these challenges, optimizing service workflows, bolstering safety measures, and enhancing the overall visitor experience. The importance of visitor management Visitor management is a cornerstone of operations in a modern town hall. It ensures that residents visiting Lempäälä House receive seamless and secure services while allowing staff to focus on their core responsibilities. This is particularly important in environments like Lempäälä House, where visitor numbers are high and multiple operators operate under the same roof. Well-designed visitor management is not just about safety; it also improves efficiency and the visitor experience. Smart systems reduce manual workloads and enable precise monitoring of visitor traffic. Data security is a critical component, especially in public facilities. Our service complies with GDPR requirements, handling visitor data securely. Smart town hall utilizes new technology Visitor management brings several significant benefits to Lempäälä-talo, impacting both daily operations and long-term efficiency. One key advantage is the real-time visibility of individuals within the building, improving safety and customer service by providing staff with up-to-date information on visitors. Automatic notifications to hosts upon visitor arrival reduce waiting times and significantly enhance the visitor experience. The Systam Visit solution automates the sign-in process, freeing staff to focus on other tasks. Visitors receive arrival instructions and a QR code with their invitation, enabling self-service sign-in at kiosks. This streamlines the process and guides visitors to the correct location without requiring manual assistance from reception staff and notifies the host of the visitor’s arrival. Additionally, Systam Visit can be seamlessly integrated with other systems, such as room booking and access control. These integrations allow visitors to navigate the premises smoothly and securely, for example, using visitor badges. This not only optimizes the use of facilities but also reduces the workload of staff, as visitor movements are automated. Our easily integrated solutions also support efficient space management. For instance, our room booking solution with meeting room displays enables real-time booking and management. Unused rooms are automatically released for others. This improves space utilization and reduces waste, which is critical in public buildings where resource optimization is a top priority. Lempäälä House: a model of a smart town hall Lempäälä House’s experience with the visitor management solution has been overwhelmingly positive. Our service simplifies staff workloads, enhances service processes, and increases security, allowing staff to focus on what matters most: serving the community. Visitor management is integral to the broader service corridor concept, seamlessly integrating physical and digital service environments. Smart solutions like Systam Visit are instrumental in achieving these objectives. Lempäälä House exemplifies how effective visitor management is vital in a smart town hall. When visitor reception and navigation are handled smoothly and securely, resources can be directed where they are most needed. Enhance your building’s security and welcome your visitors efficiently and effortlessly with the Systam Visit visitor management solution. Read more about visitor management Read more All new articles Blog Front desk automation – welcome your guests effortlessly 22/10/2024 Blog Networking for the first time at Kuntamarkkinat 01/10/2024 Blog Visitor management and safety inductions as part of safety strategy 26/08/2024 Blog NIS2 directive sets new security standards for visitor management 28/05/2024
