Pilkington Automotive Finland Oy

AWARENESS AND SAFETY

Pilkington Automotive operates in the glass-manufacturing industry and the company wanted to improve the management of its visitor traffic, especially for the sake of safety. The arrival of visitors for whom there was no functional reception practices was creating problems in the unattended lobby areas of their factories. The company made a decision to purchase the Systam Respa solution due to its versatility and ease of use.

The first Respa solutions were delivered in September 2011, which marked the start of a more structured process in receiving visitors. The personnel sign in the visitors directly in the system which then sends an automatic pre-arrival message to the visitors. Upon their arrival, the visitors only have access to the lobby area where they sign in using a self-service kiosk and information on their arrival is then transmitted to the person hosting the visit. This allows for easy and safe pick-up of guests and ensures that no unauthorised persons end up wandering around the premises.

In a factory environment, visitors are also required to familiarise themselves with safety instructions, and this has been enabled with the Systam Pass service. At sign-in, the guests must acquaint themselves with safety instructions and Systam Pass will document the completion of the task. At the end of the sign-in procedure, the guests receive a visitor card with their photograph. When the guest leaves, the card is shown to the Respa barcode reader and the visitor is signed-off. In addition to monitoring arrived visitors, this also allows for monitoring of visitors who have left or are still on the premises.

SYSTAM RESPA HAS ENABLED ENHANCED SAFETY AND HAS BROUGHT STRUCTURE TO OUR OPERATIONS.

Kai Stenvik, Global IS Manager, Pilkington Automotive Finland Oy

GRATEFUL PERSONNEL

Commissioning of the Respa and Pass solutions was easy, and the new practices were greeted with satisfaction by the personnel. The system has operated reliably, and also the visitors have been satisfied with the fluent flow and ease of use of the solution.

RESPA HAS FIRMLY ESTABLISHED ITSELF AS PART OF OUR CORPORATE CULTURE. WE COULD NO LONGER PART WITH IT!

Sirpa Toikkonen, Communications Coordinator, Pilkington Automotive Finland Oy

Systam is also praised for the updating and development of its services. The latest function to be implemented at Pilkington Automotive is the registration of visits via Outlook. It enables an even faster method of managing visits, as visitor data can be automatically saved in the Respa system in connection with the calendar invitation.

A SPECIAL FUNCTIONALITY FOR FACTORY TOURS

Systam Respa enables solutions tailored to customer needs. At Pilkington Automotive, a special functionality in use is registration of a visitor for a tour of the factory. When entering the pre-registration for a visitor event, the visit can be marked directly as a part of the factory tour, and the factory managers will then automatically receive information on planned factory tours and a notification when the visitors who will be taking part in the tour have arrived on site.

OUR SOLUTIONS AT PILKINGTON

Systam Respa Visitor Management

SERVICES:
– The RespaManager online service for management and monitoring of visitor traffic
– Automatic messages at every stage of the visitor path. Content can be edited by the customer.

INTEGRATIONS:
– The calendar integration is an easy way of handling advance sign-in for visits at the same time as a meeting invitation is sent to the guest.

Systam Pass Inductions

SERVICES:
– An online service for the creation of induction training content and monitoring of performance
– An easy editor for customers to generate and edit content.
– Integrated with Systam Respa Visitor Management provides a way to ensure that induction training is successfully completed before sign-in.