Home References ABB Marine and Ports Industrial sites, Offices and business properties ABB Marine and Ports Systam Visit and Pass provided an answer to an effortless way of receiving visitors and a profiled method for visitors to familiarise safety instructions at ABB’s Marine and Ports unit. Thanks to the new method of operation, a person hosting a visitor can now be sure that the visitor has completed the required training and accepted ABB’s terms and conditions regarding visits already before the start of meetings. The selected solutions have worked very well and the plan is to utilise the Pass service more extensively also as a marketing channel for visitors. Visitor management together with the front desk Automatic notifications to visitors and hosts Inductions even before arrival Separate profiles for production and office visitors, service staff and own personnel Simple and standardised reception services and training in advance ABB Marine wanted to improve the visitor experience and ensure that every person arriving at the premises goes through the required safety instructions. In the beginning of 2015, the Systam Visit solution for receiving visitors and the Systam Pass service for providing induction training to visitors and other interest groups were commissioned in the facility. Previously the persons arriving for a visit wrote down their information by hand and signed a separate NDA agreement. The host was responsible for providing the required safety induction at the beginning of the visit. At times, this delayed the start of meetings and also made it difficult to standardise the quality of the training. The front desk personnel often had no advance information on the visitor groups arriving and sometimes this caused problems in the flow of reception activities. Now the visitors can complete the required induction training already before their arrival. Sign-in is quick, the host receives automatic notification of a guest’s arrival and meetings can start on time. The visitors receive arrival instructions and their own QR code for signing in a day before the visit. With use of the code, sign-in can be completed in seconds. Profiles for providing personalised content and activities for different groups Visitor traffic at ABB has been divided into various profiles on the basis of whether the visit includes a tour of the production facilities or whether the visit will be confined to the office premises. In addition, the systems have varying content and functions for service staff and ABB’s own personnel. Content and settings can be edited at any time to keep everything up-to-date. Each visitor goes through a training compiled in accordance with their profile and then possibly completes a test on the subject. An induction document and log data are automatically stored for all performances. ABB is a leading power-generation and automation technology corporation employing approximately 140,000 people in 100 countries, with a total of approximately 5,200 working in Finland. The ABB Marine and Ports unit in Vuosaari, Helsinki, develops electrification and automation solutions for the maritime industry. Verkkosivut Our solutions at ABB Systam Visit Visitor Management An online service for the management and monitoring of visitor traffic. Pre-arrival messages for the visitors and fast sign-in using a QR code. Systam Prestige self-service kiosk with with a personalised corporate appearance and an integrated visitor card printer. Automatic notifications for both the visitor and the host. Calendar integration for easy adding of a visit using a personal Outlook invitation. Systam Pass Digital Inductions Integrated with Systam Visit visitor management, Pass provides a way to ensure that induction training is successfully completed before sign-in. An online service for the creation of induction training content and monitoring of performance An easy editor for customers to generate and edit content. See also See all references Helen Since 2017, Systam Visit has been in charge of visitor management at Helen, both at the Sähkötalo head office building and the power plants. Systam Visit Promeco Systam Visit and Pass enable not only secure data management and authentication in the entire Group, but also an excellent visitor experience to support the company’s brand. Systam Pass Systam Visit Euroports Since 2015, Systam Visit and Pass, together with the port’s access control system, have ensured the smooth arrival of guests as well as a quick way to go through the required safety instructions. Systam Pass Systam Visit Offices and business properties Neste Since 2015, our Systam Visit -visitor management system has ensured a fluent reception of visitors at Neste by improving the visitor experience, safety and the compilation of statistics. Systam Pass Systam Visit
