Offices and business properties

Posti

People at Posti were thinking of how to improve the visitor experience in their facilities by also taking safety aspects into consideration at the same time. Our Systam Visit -service won them over with its clear structure, and now the system is a part of receiving guests and of a comprehensive visitor management solution both at Posti headquarters and the logistics centre.

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Locations in Helsinki Finland

Visitor management together with the front desk in Helsinki headquarters

Fully automated visitor management in the logistics centre

Automatic notifications for visitors and hosts

Even better front desk service

When comparing different service providers, Posti considered trustworthiness and continuity as important values. When they saw that data protection issues were also well considered, the decision was clear. Systam Visit was commissioned in February 2016, and in the Posti headquarters in Helsinki and the logistics centre in January 2019. The operation of the system and the related instructions were considered so straightforward that commissioning was smooth and effortless.

“We see Systam as a company that is committed to developing and perfecting one service. In addition to the compelling references, also the user experiences of the service in the facilities we visited were excellent.“

Jari Alen

Facility Manager, Posti Kiinteistöt Oy

Notifying visits to the personnel was made easy with the calendar integration. Calendar invitations generated in the personnel’s email messages transfer the information of the invited person seamlessly into the system. And this is all that is needed. Automatic notifications take care of sending pre-arrival instructions to the guest and a real-time notification to the person hosting the visit when the guest arrives.

As a tool for the front desk, the web application brought a new kind of control for the front desk tasks. Taking self-service kiosks into use has also allowed the front desk staff to focus on its core tasks, says Alen.

“Systam Visit has enabled the front desk staff to have more time for the important tasks; greeting customers in person and taking care of customer service.”

At Posti, self-service and personal assistance support one another. Service kiosks are an excellent aid during peak hours and also for regular visitors who know where they are going. Positive feedback from visitors and clients has also reinforced our experience of the functioning of the current practice. Alen praises Systam for their agile cooperation and also recommends their services to others.

“It is such a present-day experience when people handle matters on their own. The clients feel that assisting themselves is the way to do it today, but value that they are also able to get active assistance face-to-face when needed.”

Posti is the leading postal and logistics service company in Finland. It operates in 10 countries, but its operations focus on Finland, the Baltic countries and Russia. The turnover for Posti Group Oyj in 2018 was EUR 1,610.3 million and the adjusted operating result was EUR 44.8 million. We serve our customers with an approximate number of 22,000 professionals. All the shares of Posti Group Oyj are owned by the state of Finland.

Website

Our solutions at Posti

Visitor management
  • An online service for the management and monitoring of visitor traffic.
  • Pre-arrival messages for the visitors and fast sign-in using a QR code.
  • Systam Respa Prestige self-service kiosk with with a personalised corporate appearance and an integrated visitor card printer.
  • Automatic notifications for both the visitor and the host.
  • Calendar integration for easy adding of a visit using a personal Outlook invitation.

See also

Katso kaikki referenssit