Offices and business properties

Sponda

Systam Visit service met Sponda’s needs for secure visitor management. Now, the comprehensive solution signs visitors in and out while ensuring a positive visitor experience. The cornerstone of successful collaboration for Sponda is reliability and smoothness, which are consistently achieved from the service operation to customer support and management.

All-in-one visitor management at Sponda HQ

Self-service and sign-out kiosks to assist the staffed lobby

Automatic notifications for both visitors and hosts

Smooth and pleasant visitor experience

Functional spaces for a real estate professional

Sponda is a leading Finnish real estate investment company that owns, leases, and develops office, retail, and shopping centre properties in the largest cities and growth centres in Finland. When the company’s premises were renovated in 2023, updating the visitor management system was also timely. Important factors for Sponda were an easy and secure comprehensive solution as well as suitable hardware for their needs.

Reliable and comprehensive solution for visitor management

Sponda conducted a comprehensive comparison of visitor management solutions available on the market. CTO Timo Pantsari states that our Systam Visit service emerged as the clear leader by offering a comprehensive solution that other competitors couldn’t match.

“The best thing about Systam is how complete the solution is. It is an all-in-one package solution that gives a great user experience for both the visitor as well as the employees of the company.“

Timo Pantsari

Chief Technology Officer, Sponda

When discussing the benefits our service brings to Sponda, one word frequently appears in conversations – ease. Our service simplifies daily operations by automating many visitor reception processes. It securely collects and stores visitor data, enabling precise tracking of who is on the premises and when. The ease of use also extended to the implementation, which, according to Sponda’s Head of Business Technology Operations, Terhi Siitonen, went smoothly. The straightforward operation and simple solution saved significant time, as the company’s staff did not have to expend energy on internal onboarding.

“Since the service is fully automated, we didn’t have to train our employees to use it at all.”

One key benefit of the visitor management system is the enhanced security it provides for both people and data. As an ISO 27001-certified company, Sponda works diligently to improve its information security. According to Service Manager, Hyper Cloud and Digital Channels, Timo Sorsa, the requirements of the certification played a crucial role in the selection of the visitor management system.

“We needed a reliable system to track visitor traffic on our premises. Systam Visit helps us to comply with the requirements of the ISO 27001 certificate, improve security, and create a pleasant visitor experience.”

For Sponda, reliability has been evident both in the operational dependability of the service and in the trustworthy partnership Systam provides.

Smoother visits for better experiences

But what exactly is the experience like for visitors at Sponda’s headquarters now? Invited guests receive a pre-arrival message before their visit, which includes meeting details, arrival instructions, and a QR code for sign-in. Upon arrival, guests are greeted by a friendly reception service and assisted with sign-in by the Systam Table X self-service kiosk. This compact and stylish kiosk perfectly complements Sponda’s beautifully renovated offices, creating an impressive and brand-consistent reception.

Entering information at the kiosk is quick and easy, only a few seconds when using the QR code, and the data is securely stored in the cloud. At the end of the sign-in process, visitors receive a printed visitor badge, which includes Wi-Fi credentials for guests. The host is automatically notified of the visitor’s arrival, eliminating unnecessary waiting.

When leaving, the visitor is guided to pass a separate signout kiosks, where they can return their visitor badge to a secure dropbox after logging out. This well-thought-out system and its seamless operation create positive visitor experiences, which Sponda sees as a significant advantage for the company’s image.

Happy to share a successful collaboration

Sponda’s experiences working with us have been entirely positive. We receive praise for the ease and reliability of our service, as well as for our proactive and responsive customer support. Therefore, Timo Pantsari states that they are happy to recommend Systam.

“We’ve been loving our cooperation with Systam! We get answers to our questions and if there are any issues with anything whatsoever, they’re handled and managed immediately. We recommend Systam to all mid-size and larger companies who want to improve the efficiency of their visitor management. And also want to improve the overall visitor experience.”

Sponda Oy is a leading real estate asset management company in Finland specializing in owning, managing, developing, and letting commercial properties in the largest cities across the country. With a focus on customer-oriented solutions and high-quality properties, Sponda is actively developing the sector’s best practices, sustainably enhancing the cityscape and the environment, and supporting its customers.

Our solutions at Sponda HQ

Systam Visit Visitor Management

Tools for reception services to manage visitors.
Versatile management and reporting dashboard.
Pre-arrival messages for guests and quick sign-in with QR code.
Systam Table X self-service kiosk with integrated QR code reader and visitor badge printer.
Systam SignOut kiosk for easy visitor departure logging.
Automatic notifications for both guests and hosts.

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